Privacy Policy

1. Who we are

This Privacy Policy applies to Game of Trees, an arborist and tree services business based in Perth, Western Australia.

In this policy, “we”, “us” and “our” means Game of Trees. “You” means a website visitor, customer, prospective customer or person who contacts us.

Business legal name: Game of Trees
ABN: 37 741 871 426

2. Personal information we may collect

We may collect personal information that you provide to us directly, including:

• Your name
• Phone number
• Email address
• Property address or suburb
• Details about the tree work or arborist services you require
• Photos, videos or documents you send to us
• Messages sent by phone, email, WhatsApp, Facebook/Messenger or contact forms

We may also collect technical information when you use our website, such as your IP address, browser type, device information, pages visited and general website usage data.

3. How we collect information

We may collect personal information when you:

• Call, text or email us
• Send us a WhatsApp message
• Contact us through Facebook or Messenger
• Submit an enquiry through our website
• Request a quote, inspection or arborist report
• Send photos, videos or documents relating to a job
• Interact with our website or online advertising

4. Why we collect and use personal information

We collect and use personal information for purposes including:

• Responding to enquiries
• Providing quotes and service information
• Booking and carrying out tree services
• Preparing arborist reports or written advice
• Communicating about jobs, scheduling and site access
• Improving our website, services and customer experience
• Keeping business records
• Complying with legal, insurance or safety obligations

We will only use your personal information for the purpose for which it was collected, a related purpose you would reasonably expect, or where permitted or required by law.

5. Disclosure of personal information

We may disclose personal information where reasonably necessary to operate our business or provide services, including to:

• Employees, contractors or subcontractors assisting with tree work
• Insurers, professional advisers or legal representatives
• Technology providers, website hosting providers or email systems
• Payment, accounting or business administration providers
• Local councils, authorities or regulators where required or authorised by law

We do not sell your personal information.

6. Website analytics, cookies and tracking

Our website may use cookies, analytics tools or similar technologies to understand website traffic, improve performance and support marketing activities.

These tools may collect information such as your device type, browser, pages visited, time spent on the site and referring website.

If we use tools such as Google Analytics, Google Ads, Meta Pixel or similar platforms, those tools may collect data in accordance with their own privacy policies.

You can adjust your browser settings to block or delete cookies, although this may affect some website functionality.

7. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. You send information to us electronically at your own risk.

8. Accessing or correcting your information

You may request access to the personal information we hold about you or ask us to correct it if it is inaccurate, out of date or incomplete.

To make a request, contact us using the details below. We may need to verify your identity before responding.

9. Complaints

If you have a concern about how we handle your personal information, please contact us first so we can try to resolve the issue.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner at: www.oaic.gov.au.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised “Last updated” date.